We will always
place your elderly
loved one first ......
and help you navigate
the residential care
placement maze.
Contact us now
Make the transition
to residential aged care
a positive experience.
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Aged Care Privacy Statement
This page describes our aged care privacy statement.
This web site is owned and maintained by Aged Care Connect Pty. Ltd. (ABN
36 102 500 907).
We adhere to the Privacy Regulations as defined in the State of Victoria
and the Australian National Privacy Principles
The Victorian Information Privacy Act 2000 came into effect on 1 September
2002. The Act covers all personal information except health information
in the public sector in Victoria. This Act adopts ten Information Privacy
Principles which are based on the NPPs set out in the Privacy Act. Some
changes were made to these principles to adapt them to the Victorian state
public sector context. The
Office of the Victorian Privacy Commissioner has more information.
The Victorian Health Records Act came into effect from 1 July 2002. This
Act covers the handling of all personal information held by health service
providers in the State public sector and also applies to acts or practices
in the Victorian private sector that are not covered by the Privacy Act
. This includes any information about a person's health or disability,
information about the donation of body parts, organs or substances, and
genetic information. The Health Records Act contains a set of principles
adapted from the National
Privacy Principles. The Office
of the Health Services Commissioner provides more information.
Our privacy policy describes how we collect, use, store and disclose information
obtained from your use of the site. Upon visiting and using the site you
are, by implication, agreeing with the practices and guidelines described
in this privacy policy. If you do not agree with this privacy policy you
should not use the site.
Information Collected
(a) Information you provide. We receive and store the information which
you enter into the site and this obviously will vary depending on the matter
with which you are interested.
(b) Secondary Information We may receive and store certain automatic information
relating to your use of the site. For example, areas of the site you have
accessed, the time, date and the pages requested by you, your browser software,
your ip address, and/or the previous web site that you may have linked to
the site from.
(c) Cookies The site does not use cookies to record information about you
and your visits to our site.
Disclosure of Information
(a) Generally, information which is collected from the site is used to:
operate the site; provide product information or a service requested from
the site; enable us to gain a better understanding of user preferences and
requirements, so as to further develop and improve the site. to notify users
about changes to the site, and to inform them of our services and any special
offers. In all instances, if you do not want to receive such offers, you
will be able to "opt out" from receiving them.
(b) It may sometimes be necessary for us to disclose information to third
parties, however, this disclosure shall only occur in the following circumstances:
Employees Contractors & Agents: At times we are required to engage or employ
other companies and individuals to perform functions on our behalf. Some
examples are; using mailing services, providing marketing assistance, providing
legal or accounting advice and/or providing information technology and related
services. The information is provided solely to these persons to perform
their specific function and no other purpose.
Legal Requirements
where disclosure of information is ordered by a court or is requested in
relation to third party litigation.
Consent
other than as outlined above we will not knowingly provide information to
third parties without consent.
Security of Information
Information is stored on a computer server located in Melbourne, Victoria,
Australia. The server is free from unauthorised access and use by means
of physical security at the premises in which the server is housed, and
by using protocols and measures to prevent unauthorised remote access to
the server. However no Internet server nor any data transmitted over the
Internet can be assured of security and there is always a risk of unauthorised
access to information. Although we will take all reasonable steps to maintain
security of information provided, we cannot be held liable for events arising
from unauthorised access.
Access to Information
Access to any information which we have collected about you from the Site
may be sought by e-mailing us at info@agedcareconnect.com.au
. We will endeavour to provide you with details of such information as soon
as practicable and will seek to remedy any errors which you identify in
that information. We may, at our discretion, request a reasonable charge
for time spent in providing access.
Links
We do not control the information collected by any sites reached through
links from this Site. If you require details of the information collection
policies of those sites, then you should contact directly the companies
controlling those sites.
Need more information?
If you would like to know more about how we help your family, or if you
have some questions about aged care placement, please Enquiry.
disclaimer pp
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My sincere thanks to
you for just 'being there' at a time when relatives feel so vulnerable, having
to deal with the mercenary side of their aged parents needs. I have total confidence
in recommending your services should any of my friends be in a similar position.
It has taken a huge weight off me, as not being well myself at this time, I
found it all very draining. Thanking you once again for your very prompt and
effective service and wishing you every success in the future. Kind regards
Leonore (22nd Nov 2011)