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Site Updated
2nd March 2010

Aged care placement - cultural needs

Common questions and concerns

While each family situation has a different set of requirements, there are a number of standard questions that seem to be asked by our family clients. We hope the answers provided here will help you in your aged care placement activities.

What happens if we have different cultural needs and we need residential aged care?

Quality aged care is a basic right for all older Australians, whatever their background, no matter where they live.

There are many care and support services that are designed to meet the needs of older Australians. But some groups of people need additional services. Veterans, Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds and people in rural and remote areas all have particular needs that must be provided for to preserve and enhance their quality of life.

No matter what your gender, ethnicity, culture, language, economic circumstance or geographic location, the Aged Care Act 1997 facilitates your access to aged care.

People from different cultural, language or religious backgrounds are able to access all aged care homes and the homes must acknowledge and respect your cultural identity.

But some homes provide additional services that are specific to your individual needs as well.

Aged care homes will encourage and help residents to maintain existing links with cultural, national or social communities, and to take part in the social life of those communities.

Aged care homes may arrange for a translator, if you need one, to help explain your needs and preferences. People living in aged care homes have the right to practise their own religion; some homes have their own chapel or quiet room.

Some homes have regular visits from clergy or can arrange transport to places of worship.

Send an enquiry if you need more information

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What our family clients say about our placement services ...

Many thanks. It is a outstanding result and I am more than happy to recommend your services as outstanding. In fact I shall take the liberty to recommend you to my personal financial adviser who has clients in similar situation.

Mr. W (Glen Iris) after successful negotiation of a bond (27 Nov 2009)

RSL (Vic) thank you very much for the professional manner in which placement services were provided to Mr. E.

Mr. Jeff Jackson OAM (28 August 09)

Mum has settled very well. We just wanted to say thank you for all your help. You saved us having a lot of sleepless nights.

Jan and Pat (23 July 09)

You did a great job - having people who know the business acting for us made a world of difference.

Martin K.(27 May 09)

Patricia, Noel, Colleen and myself are very grateful of your assistance in placement of Mrs J. in an ideal home and location. Please accept our gratitude from the family.

Alan J. (28 Oct 08)

Many thanks for making a potentially difficult time a positive experience for all of us.

Sue and Steve (8 Jan 08)

more testimonials...

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