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Summary of Placement Services Family Information Session Facility Shortlist Bond Negotiation Complete Placement Service

VIC - Victoria SRS's (Vic) NSW - New South Wales QLD - Queensland WA - Western Australia SA - South Australia TAS - Tasmania ACT - Canberra NT - Northern Territory

Facility Selection (Shortlist) Submitting and Monitoring Applications Accommodation Bond Negotiation Premium Placement Service Additional Services Placement Plan Permanent Placement Respite Placement Dementia Specific Placement Intrastate placements Emergency Placement Support

General Info about ACATs New South Wales ACATs Victorian ACASs Queensland ACATs Western Australian ACATs South Australian ACATs Tasmanian ACATs Canberra ACAT Northern Territory ACATs

Aged Care Assessment Teams Aged Care Funding Instrument Did you know? Placement Partners Featured Aged Care Providers Download Application Forms Aged Care Fees and Charges Accommodation Bond Negotiation Government Websites Other Websites Income tested fee Planning in the holiday period Free Placement Checklist Aged Care Placement Newsroom Glossary of common terms

Aged care assessment Fees and charges Aged care homes Community care Cultural needs Dementia issues Palliative care

We can help you navigate
the aged care placement maze.

We help families navigate the aged care placement maze. We will always place your loved one first. Click to contact us.

We will always
place your elderly
loved one first ......

and make the move
to residential aged care
a more positive experience.

site updated:
10th May 2013

Aged care placement

Common questions and concerns

While each family situation has a different set of requirements, there are a number of standard questions that seem to be asked by our family clients. We hope the answers provided in the following pages will help you in your aged care placement task.

The questions and concerns have been grouped into the following areas:

Aged care assessment

Aged care fees and charges

Aged care homes

Community care

Cultural needs

Dementia issues

Palliative care

Send an enquiry if you need more information.

Have a question about
aged care placement?
Ask the specialists

Family Experiences

Thanks for your help with everything. You take that burden off people's shoulders just by knowing the ins & outs of the industry that most of us are never exposed to. To also bounce off someone 'that knows' is more help than you realise.

Mrs S Bell (30 Apr 13)

Thank you for finding me such a great place. I'm settling in well and Allen (son) told me that you were a lot of help in finding this home for me- regards

Mrs Yvonne Smith (5 Mar 13)

Thank you for all your help - it has certainly made navigating all the paperwork easier. I consider myself fortunate having worked in aged care and have some idea of where to start - pity help other families who do not have a clue.

Mrs L. Webb (23 Jan 13)

Just a note to say a big thank you for all of the effort you put in on my behalf. I am delighted with the result (Accommodation Bond Negotiation)

D W Letcher (16 Nov 12)

Thanks. Mum has been in the aged care facility now for nearly 2 weeks, time goes quickly!! Im still very pleased with the facility, the staff are very nice, and it is good to be able to visit more regularly as it in only 10 min from home. The single room is just what i was hoping for, and we have started making it more homely with a nice coloured doona and pictures, and some of mums trinkets put in place. My eldest son called in the other day and he was pleased and said it felt bright and friendly with the nice central gardens in the middle it made him happy knowing his grandma was in a much nicer place than the previous aged care home. Cheers

Stephen M. (10 Aug 12)

Thank you for all your help in relation to finding a suitable home for my Mum and Dad. Your efforts were greatly appreciated by not only them but also myself. It surely is a maze trying to work out how this whole area works in practice and your services certainly assisted us in that regard. Although I know that there are difficulties to be faced by them, I am sure that they will find it much easier to deal with these in their new home. They appear to be settling in well. Please stay in touch. kind regards

Ron B. (29 May 12)

l would just like to say thank you so much for your invaluable information l have received, and steering me in the right direction, I dont know what l would have done without you. My mum is settling in nicely in her new residence, and it has been a pleasant experience with you on board..I would not hesitate to recommend your services in the near future, to anyone needing help in the aged care maze! Its been such a pleasure talking with you on numerous occasions. ...kind regards

Rosemary Davis (28 Mar 12)

Yesterday I received a call from the low care facility in the area of which we were looking to get my Father in. My husband and I went to have a look and absolutely loved what we saw. It was exactly what we wanted in a secure dementia room. We immediately took the room and on Monday I go back there to sign all the paperwork, then the following day, we can move our Father in. They did mention that they received all of the necessary paperwork from you guys, which was a blessing to both my husband and I. I would just like to thank all the staff there in taking off the added pressure of doing all the 'dirty' work for us. We are forever grateful to you and your staff. The fee that you charge is more than worth the work and the time that you do. I am in shock of how quick things moved along. As we are at an age where most of our friends are in the same boat, I have been giving your number out and recommending you in high regard. Again, thank you and kind regards

Sue and Denis Christensen (2 Mar 12)

I would just like to say Thank you. I can not express just how much I appreciate all you have done for us. I am extremely close to my wonderful mother and it has been heartbreaking to have watched her suffer the way she has. Finally she is showing improvement and the care and staff are so terrific at .... All thanks to you we can now rest easy knowing she is in great care.Your skills knowledge and expertise have certainly shown through .I think today people are all to quick to make complaints but few take the time to give credit where it is due.So thank you isnt enough to say for the gratitude I feel ,The fee was truly worth every cent and I could only highly recommend you to anyone requiring your services.Again many many thanks

Debbie King (8 Feb 12)

My sincere thanks to you for just 'being there' at a time when relatives feel so vulnerable, having to deal with the mercenary side of their aged parents needs. I have total confidence in recommending your services should any of my friends be in a similar position. It has taken a huge weight off me, as not being well myself at this time, I found it all very draining. Thanking you once again for your very prompt and effective service and wishing you every success in the future. Kind regards

Leonore (22 Nov 11)

Thanks for all you have done for us

Mr. Anthony Severn (4 Feb 11)

Again let me thank you for your professionalism and efficiency in these negotiations and I add a final note of gratitude from the Doyle Family, as we applaude the result. Our Father, now I'm sure, will settle down and be well looked after in this facility and we'll continue to keep a watchful eye over him in his new home.

Mr. Chris Doyle (10 Aug 10)

Thanks for your assistance with helping us find a great place for mum and dad. kind regards.

Mr. Stephen Meurs ( 12 Jul 10)

You guy's did a great job - having people who know the business acting for us made a world of difference.

Martin Krygsman (27 May 09)
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