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We can help you navigate
the aged care placement maze.
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We help families navigate the aged care placement maze. We will always place your loved one first. Click to contact us.
We will always
place your elderly
loved one first ......

and make the move
to residential aged care
a more positive experience.
site updated:
10th May 2013
  


Aged Care Assessment Team and Service (ACAT / ACAS)

Contact details for your State Aged Care Assessment Teams:

Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia

What is the Aged Care Assessment Team / Service ?

The Aged Care Assessment Service is a Commonwealth funded program which assists frail older people and their carers identify what kind of care will best meet their needs.

ACAS teams provide information on suitable care options and can help arrange access or referral to appropriate residential or community care options.

ACAS teams can also assess and approve older people for Australian Government subsidised care, community aged care packages or flexible care such as extended aged care at home or transition care.

A multi-disciplinary team assisting the elderly, their families and carers to make informed decisions about the level of care required and accommodation, whether at home with community support, in a supported residential service, an aged hostel or nursing home. People with disabilities also eligible for assessment services in some circumstances.

Interpreters can be arranged, if required.

A network of Aged Care Assessment teams (ACATs) has been established to assist older people and their carers work out the most appropriate level of care that will best meet their needs, when they are no longer able to manage at home without assistance.

All Australian States use the same structure of assessment, however in Victoria each team is known as the Aged Care Assessment Service (ACAS).

ACATs provide information on suitable care options and can help arrange access or referral to appropriate residential or community care services such as Home and Community Care (HACC).

An ACAT assessment and approval is a mandatory requirement before you can request government subsidised residential aged care, Community Aged Care Packages (CACPs) or Extended Aged Care at Home (EACH) Packages.

The family or care receiver should talk to your own doctor first to see if you need to be referred to an ACAT. The ACAT is usually based at a hospital or community centre and may include a doctor, nurse, social worker, physiotherapist or occupational therapist. Once you have made an appointment, a member of your local ACAT team will visit you in your home or in hospital to make an assessment of your needs.

The ACAT will talk with you about what services you may need and what is available in your area. They will discuss the result of their assessment with you, and arrange referrals to community care services or a place in aged care, if this is appropriate. Your doctor or local hospital can refer you to an ACAT.

What does the Aged Care Assessment Team service cost?

There is no cost associated with the ACAT assessment - it is totally subsidised by the Commonwealth government.

 


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Family Experiences
Thanks for your help with everything. You take that burden off people's shoulders just by knowing the ins & outs of the industry that most of us are never exposed to. To also bounce off someone 'that knows' is more help than you realise. Mrs S Bell (30 Apr 13)
Thank you for finding me such a great place. I'm settling in well and Allen (son) told me that you were a lot of help in finding this home for me- regards Mrs Yvonne Smith (5 Mar 13)
Thank you for all your help - it has certainly made navigating all the paperwork easier. I consider myself fortunate having worked in aged care and have some idea of where to start - pity help other families who do not have a clue. Mrs L. Webb (23 Jan 13)
Just a note to say a big thank you for all of the effort you put in on my behalf. I am delighted with the result (Accommodation Bond Negotiation) D W Letcher (16 Nov 12)
Thanks. Mum has been in the aged care facility now for nearly 2 weeks, time goes quickly!! Im still very pleased with the facility, the staff are very nice, and it is good to be able to visit more regularly as it in only 10 min from home. The single room is just what i was hoping for, and we have started making it more homely with a nice coloured doona and pictures, and some of mums trinkets put in place. My eldest son called in the other day and he was pleased and said it felt bright and friendly with the nice central gardens in the middle it made him happy knowing his grandma was in a much nicer place than the previous aged care home. Cheers Stephen M. (10 Aug 12)
Thank you for all your help in relation to finding a suitable home for my Mum and Dad. Your efforts were greatly appreciated by not only them but also myself. It surely is a maze trying to work out how this whole area works in practice and your services certainly assisted us in that regard. Although I know that there are difficulties to be faced by them, I am sure that they will find it much easier to deal with these in their new home. They appear to be settling in well. Please stay in touch. kind regards Ron B. (29 May 12)
l would just like to say thank you so much for your invaluable information l have received, and steering me in the right direction, I dont know what l would have done without you. My mum is settling in nicely in her new residence, and it has been a pleasant experience with you on board..I would not hesitate to recommend your services in the near future, to anyone needing help in the aged care maze! Its been such a pleasure talking with you on numerous occasions. ...kind regards Rosemary Davis (28 Mar 12)
Yesterday I received a call from the low care facility in the area of which we were looking to get my Father in. My husband and I went to have a look and absolutely loved what we saw. It was exactly what we wanted in a secure dementia room. We immediately took the room and on Monday I go back there to sign all the paperwork, then the following day, we can move our Father in. They did mention that they received all of the necessary paperwork from you guys, which was a blessing to both my husband and I. I would just like to thank all the staff there in taking off the added pressure of doing all the 'dirty' work for us. We are forever grateful to you and your staff. The fee that you charge is more than worth the work and the time that you do. I am in shock of how quick things moved along. As we are at an age where most of our friends are in the same boat, I have been giving your number out and recommending you in high regard. Again, thank you and kind regards Sue and Denis Christensen (2 Mar 12)
I would just like to say Thank you. I can not express just how much I appreciate all you have done for us. I am extremely close to my wonderful mother and it has been heartbreaking to have watched her suffer the way she has. Finally she is showing improvement and the care and staff are so terrific at .... All thanks to you we can now rest easy knowing she is in great care.Your skills knowledge and expertise have certainly shown through .I think today people are all to quick to make complaints but few take the time to give credit where it is due.So thank you isnt enough to say for the gratitude I feel ,The fee was truly worth every cent and I could only highly recommend you to anyone requiring your services.Again many many thanks Debbie King (8 Feb 12)
My sincere thanks to you for just 'being there' at a time when relatives feel so vulnerable, having to deal with the mercenary side of their aged parents needs. I have total confidence in recommending your services should any of my friends be in a similar position. It has taken a huge weight off me, as not being well myself at this time, I found it all very draining. Thanking you once again for your very prompt and effective service and wishing you every success in the future. Kind regards Leonore (22 Nov 11)
Thanks for all you have done for us Mr. Anthony Severn (4 Feb 11)
Again let me thank you for your professionalism and efficiency in these negotiations and I add a final note of gratitude from the Doyle Family, as we applaude the result. Our Father, now I'm sure, will settle down and be well looked after in this facility and we'll continue to keep a watchful eye over him in his new home. Mr. Chris Doyle (10 Aug 10)
Thanks for your assistance with helping us find a great place for mum and dad. kind regards. Mr. Stephen Meurs ( 12 Jul 10)
You guy's did a great job - having people who know the business acting for us made a world of difference. Martin Krygsman (27 May 09)
more testimonials ....
 
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1300 884 850
Aged Care Connect Pty Ltd
(ABN 36 102 500 907)
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