Some words from the placement team manager ....

"Among the many ways that we help families through the stress of placing Mum or Dad into suitable residential aged care, most are based on our knowledge and experience; but family clients have reported the major advantage is to have a caring consultant listening with empathy and working diligently beside the family as they navigate each step through the aged care placement maze.." Liz Carroll (Placement Manager)

We established Aged Care Connect in 2002 after observing the difficulties that families encountered when they approached the task of placing a loved one into aged care.

Each new family approaching the task had very similar concerns, ardently undertook the same activities, devoted significant time and effort only to uncover the same information and many times unfortunately made the same mistakes as families that had gone before them.

There had to be a better way to complete this process and to achieve a positive outcome for the family.

We set about to completely understand all aspects of aged care placement ranging from the alternatives available, the way in which the financials are calculated, the quality of care and lifestyle activities delivered by the aged care providers and emotional aspects commonly experienced by the family.

We made it our single mission to be able to provide this collected information to new families to reduce the level of anxiety and stress for family clients.

Aged Care Connect has gone on to assist more than 2,000 family clients through the aged care maze.

We have taken the time to complete the Aged Care Quality Assessors course conducted by the Aged Care Standards and Accreditation Agency Ltd. We did this to get an understanding of the formal requirements that the Commonwealth has specified in relation to the provision of residential care.

This awareness of quality standards in Australia's aged care system combined with the experiences gained through working with so many families means that we can justifiably claim to be one of the very few services who fully understand all issues surrounding aged care placement.

Above all, we enjoy sharing our knowledge and experience about aged care in Australia with new clients and being personally involved with the family during this most important and emotional time.